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Your meal plan will be automatically be shipped as per your purchase or schedule.

* By placing this order your subscription will automatically renew unless you change, skip, cancel or pause your next delivery prior to our weekly cut-off (Thursday at 12 pm ET) by emailing us at orders@cocospetkitchen.com.

  1. Definitions
    • Service” and “Services” refer to any service offered by Coco’s Pet Kitchen including this website and the offering of a Subscription Plan.
    • “Subscriber” is a person who has subscribed to a Subscription Plan.
    • “Subscription Plan” refers to a contract between Coco’s Pet Kitchen and its customer requiring Coco’s Pet Kitchen to continually provide the customer with a specified number and types of meals at a specified interval and requiring the customer to pay Coco’s Pet Kitchen’s associated fees which Coco’s Pet Kitchen will charge the customer at a specified interval.
    • “Terms and Conditions of Service” and “Agreement” refer to this document and the terms, conditions and descriptions contained herein.
    • “Website” refers to this website, any of its content, or any and all services offered herein.
    • Throughoutthe website and this Agreement, the terms “we”, “us” and “our” refer to Coco’s Pet Kitchen. 
  2. Headings and Organization.Headings in this Agreement and the organization of provisions herein are for convenience only and will not limit or otherwise affect the terms of this Agreement.
  3. Use of our Website.This website cocospetkitchen.com(“Website”) is operated by Coco’s Pet Kitchen. This Agreement (together with any document referred to on it) tells you the terms of use on which you may use it, whether as a guest or a registered user. Please read these Terms and Conditions of Service carefully before you start to use the Website. By using our Website, you indicate that you accept these Terms and Conditions of Service and that you agree to abide by them. You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them. If you do not agree to these Terms and Conditions of Service, please refrain from using our Website. Access to our Website is permitted on a temporary basis, and we reserve the right to amend the information or withdraw the Services we provide without notice (see below). We will not be liable if for any reason our Website is unavailable at any time or for any period.  You use this Website and associated Services at your own risk.
  4. Third Party Websites.Our Website contains links to other websites and resources provided by third parties. These links are provided for your information only. We have not reviewed these third party websites and we have no control over whether content and information contained in any such third-party website is complete, accurate or timely. We accept no responsibility for them or for any loss or damage that may arise from your use of them and if you decide to access any of the third party websites linked to our Website, you do this entirely at your own risk and we are not liable for any harm or damages related to or arising from your purchase or use of goods, services, resources, content, or any other transactions made in reliance on the information provided in or in connection with such linked third-party websites.
  5. Age of Majority.You may not use this website and Services if you are not at least the age of majority as defined in your province or state of residence.
  6. Modifications, Accuracy and Timeliness of Information.Subject to any provision or limitation in this Agreement, we may make additions, deletions, corrections or other modifications to this Agreement and to the Service at any time. We aim to update our Website regularly, may change the content at any time and provide no warranty that information referenced in or accessed through the Website is complete, current and accurate. If the need arises, we may suspend access to our Website, or close it indefinitely. Any of the material on our Website may be out of date at any given time, and we are under no obligation to update such material except as may be required by law.You understand that it is your responsibility to verify the accuracy of the presented information before making your purchase of our product, that the Terms and Conditions of Service and presented information may change over the term of your Subscription Plan and that information presented in our website may be outdated. It is your responsibility to check our website periodically for changes and we accept no duty or responsibility to contact you and directly inform you of such changes. Following the posting of a change to the Service or Terms and Conditions of Service, you indicate your acceptance of such change by continuing your use of our Website and Service.
  7. Exclusion of Liability. We hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, law or otherwise; any liability whatsoever incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it, including, without limitation any liability for: direct, indirect or consequential loss or damage; loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by infringement of general laws (including the omission to act in accordance with reasonable carefulness), breach of contract or otherwise, even if foreseeable. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.
  8. Prohibited Uses. You may use our Website only for lawful purposes. You may not use our Website: in any way that breaches any applicable law or regulations; in any way that is unlawful or fraudulent, or has unlawful or fraudulent purpose or effect; for the purpose of harming or attempting to harm any individual in any way; to send, receive, upload, download, use or re-use any material which does not comply with our Content Standards set out below; to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam); to create liability for us in any way; or in any way that causes us to lose (in whole or in part) the services of our ISPs or other suppliers; and to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. You also agree: not to reproduce, duplicate, copy or re-sell any part of our Website in contravention of any of the provisions in these Terms and Conditions of Service; not to access without authority, interfere with, damage or disrupt any part of our Website, any equipment or network on which our Website is stored, any software used in the provision of our Website, or any equipment or network or software owned or used by any third party.
  9. Uploads and Submissions.Provided that information that you upload or otherwise submit is not specific to the maintenance of your Subscription Plan or associated with a purchase or credit card transaction (i.e. confidential), material you upload to our Website or otherwise submit, whether or not this submission of information was in response to a request from us or otherwise, this information will be considered non-confidential and non-proprietary, and we have the right to use, edit, copy, publish, translate, distribute disseminate and disclose to third parties any such material for any purpose as we see fit. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights, breach of their confidential information or of their right to privacy. We accept no liability for any cost which may accrue to the submitter as a result of our having used the submitted information or of having made it public. Whenever you make use of a feature that allows you to upload material to our Website, or to make contact with other users of our Website, any such contribution to our website (in part or in whole) must comply with the Content Standards set out below. While we have no obligation to, monitor, edit or remove content that is uploaded to our website we determine in our sole discretion to not be in accordance with our Content Standards, we have the right to remove any such material or posting and you indemnify us for any failure to comply. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Website. 
  10. Content Standards. Contributions must be accurate (where they state facts); genuinely held (where they state opinions); and comply with applicable law in the Province of Ontario, Canada and in any country from which they are posted. Contributions may not contain any material which is defamatory of any person or which is obscene, offensive, hateful or inflammatory; promote violent or sexually explicit material; promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; infringe any copyright, database right or trade mark of any other person; be false, inaccurate or likely to deceive or mislead any person; be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; promote any illegal activity; be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety; be likely to harass, upset, embarrass, alarm or annoy any other person; be used to impersonate any person, or to misrepresent your identity or affiliation with any person; give the impression that they emanate from us, if this is not the case; advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse; link directly or indirectly to or include descriptions of goods or services that are prohibited under these Terms of Website Use.
  11. Privacy. Coco’s Pet Kitchen’s privacy policy is accessible from this website and is to be considered as incorporated into and forming part of this Agreement.
  12. Images of Menu Items. While we have attempted to present images of offered food menu items as accurately as possible, we cannot guarantee that these images will closely match the actual physical appearance of these items.
  13. Warranty. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. It is your responsibility to determine if the products we sell are suitable for your pet’s consumption, that any guideline which we might offer is appropriate and if the consumption of our food product may affect or interact with any allergy, medical condition or medication. We do not warrant the accuracy or reliability of claims we make concerning health results which may be realized by your pet by the eating our food.
  14. Returns. All sales of fresh pet food are final and we do not accept returns of food.
  15. Limitation or Refusal of Service. We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction, limit the quantities of any products or services that we offer, discontinue any product or service at any time and refuse service to anyone for any reason at any time. Any offer for any product or service made on this site is void where prohibited. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
  16. Maintenance of an Account.In order to make a purchase from our store, you agree to create a customer account which requires that you provide current, complete and accurate name, delivery address, billing address, email address, telephone number and credit card information. Should any information you have submitted change, you agree to promptly update your account with this new information so that we can complete your transactions and contact you as needed.
  17. Subscription for Continuing Supply. You understand that by opening an account and placing an order you are agreeing to a Subscription Plan. You will initiate payment of the required fee at the creation of the Subscription Plan and you agree to allow us to unilaterally apply continuing charges to your credit card (or collect payment using such other arrangement that you agree to) in accordance with your Subscription Plan. We will continue to ship you meals as long you continue to pay the fees in accordance with the Subscription Plan.
  18. Communications. We will communicate any price or other changes affecting your Subscription Plan to you in advance. Said communication being in accordance with Section 27 of this Agreement. As a Subscriber, you agree to receive emails promoting any special offer(s), including third party offers. We may from time to time send you our newsletter and similar communications. You may opt-out from receiving special promotions or our newsletter by opting to unsubscribe as may be provided in the applicable e-mail correspondence. You cannot opt-out of certain e-mails regarding transactions you enter into with us.
  19. Termination of Subscription.You may terminate your Subscription Plan at any time by notifying us that you no longer wish to use our Services and provided you provide this notice at least one week prior to the next scheduled delivery under your Subscription Plan.
  20. Billing and Payment. All Subscription Plans are continuous and you will continue to be charged the applicable price one week prior to the scheduled delivery and you authorize us to continue billing the credit card on file during the term of your Subscription Plan until and unless the Subscription Plan is changed, paused or cancelled in accordance with the foregoing guidelines and policies. It is your responsibility to keep your payment method up-to-date, as well as to cancel your membership should you wish to discontinue your weekly purchase of meals. In the event of a pause or termination of your Subscription Plan, any amount already charged to your credit card prior to termination will not be refunded and any pending order may be filled depending on the status of the order at the time or pause or cancellation.Coco’s Pet Kitchen does not collect or store your credit card information. You can find out more about both our privacy practices and our Payment Processor’s privacy practice in our Privacy Policy and the links therein. By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize our Payment Processor to charge your payment method for the total amount of your transaction and any applicable fees (including any applicable taxes and other charges). If the payment method you provide cannot be verified, is invalid or is otherwise not acceptable, your account may be suspended or cancelled. You must resolve any problem we or our Payment Processor encounter in order to proceed with your use of your account.
  21. Security and Privacy of Information. You understand that we use a reputable, third party payment processor to facilitate our online sales and credit card information is always encrypted during transfer over networks. Coco’s Pet Kitchen has no control over the safety and security of the payment service provided by this third party processor, relies solely on their reputation and warranties in this regard and cannot provide warranty as to the security and safety of any transaction information provided to this third party processor in the undertaking of a sale transaction, whether this transaction was made using our online platform or otherwise. Your submission of personal information, whether submitted using our online platform or otherwise, is governed by our Privacy Policy.
  22. Shipping and Delivery.Unless arranged otherwise, delivery fees are included in the Subscription Plan fee. Shipping and delivery dates and/or times quoted by us are only estimates. Coco’s Pet Kitchen will not accept responsibility for the successful delivery of an order and accuracy of the package contents if instructed by the Subscriber to leave the order unattended at the Subscriber’s delivery address or alternative instructed destination.
  23. Liability. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The service and all products and services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Coco’s Pet Kitchen, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law. In any event, the total amount of liability to you by any of Coco’s Pet Kitchen’s affiliates, agents, contractors, employees, suppliers or third party partners for damages or losses related to these Terms of Service or your use of the Service, shall be limited to the amount paid by you to Coco’s Pet Kitchen in the month immediately preceding the event or events giving rise to the applicable claim. This limitation will also apply to any product or service provided to you by a Party other than Coco’s Pet Kitchen through or using any link provided in the Service.
  24. Indemnification. You agree to indemnify, defend and hold harmless Coco’s Pet Kitchen and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your use of the Service or breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
  25. Severability. In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
  26. Termination. These Terms of Service are effective unless and until terminated by either you or us. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this Agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination and we at our discretion may deny you access to our Services (or any part thereof). Any obligation and liability of either Coco’s Pet Kitchen or of the Subscriber incurred prior to the termination date shall survive the termination of this agreement for all purposes.
  27. Notice. Except as explicitly stated otherwise, we will communicate with you using the email address you provide during the registration process. Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you legal notice by mail to the address provided during the registration or purchase process. In such case, notice shall be deemed given three days after the date of mailing.
  28. Dispute Settlement. Any dispute between you and Coco’s Pet Kitchen arising from this Agreement which cannot be settled through a small claim court action shall be settled by way of binding arbitration. The arbitrationshall proceed in accordance with the provisions of the ArbitrationAct (Ontario). The decision arrived at by the arbitrator(s) shall be final and bindingand no appeal shall lie therefrom. Judgement upon the award rendered by the arbitratormay be entered in any court having jurisdiction.
  29. Entire Agreement. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
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