frequently asked questions
You've Got Questions? We've Got Answers!
Why feed Coco’s Pet Kitchen food compare to other types of pet food?
Although the quality of premium kibble has improved, it is still processed food. We believe that feeding your pet a balanced meal consisting of fresh, gently cooked REAL food is a far healthier alternative.
Do I need to consult my vet before switching to Coco’s pet kitchen?
Please do. Every dog is different and if your dog has a special dietary need or pre-existing medical condition it is important that you check with your vet before changing your pet’s diet. We work very hard to provide fresh nutritionally-balanced food. We know that others have their own opinions about dog food, but most vets know that a diet consisting of fresh nutritionally-balanced food is great for dogs. This category of food is certainly not new and is growing quickly in popularity as pet parents consume less processed food in their own diets and many are doing the same for their fur babies.
Luckily, you now have healthy food options and don’t have to feed your fur baby the same bland diet every day. You can decide what works best for you and your lifestyle and provide your companion with food that he or she craves and which will keep your fur baby happy and healthy.
Do I need to add supplements to the meal to have it balanced?
All our meals are prepared with all natural food ingredients, vitamins and minerals, but you can supplement if your fur baby has a special dietary need (e.g. joint support, etc.).
How much does it cost?
Plans start at low at $3.75 per day depending on your pup’s age, weight and activity level. All of our ingredients are premium quality so they may cost a little more. We never compromise quality. You will see the difference.
We will work out a personalized plan based on your dog’s needs. Meals can be used as a topper or as a full meal. E-mail email@example.com or call us @ 365-597-COCO (2626).
What is a topper plan?
Our Toppers plans are perfect for pet parents who have a larger size dog and want to mix Coco’s pet Kitchen food with another type of food. Contact us and we will create a plan for you .
STORING & FEEDING
How do I serve Coco’s Pet Kitchen meals?
We suggest that every time you feed your pup, take another container out of the freezer and leave it in the fridge overnight to defrost. In this way you will always have a meal ready to go. We recommend you gently heat our meals in the microwave or on your stove top or serve as is directly from the fridge.
How long can I store the meal in the fridge and freezer?
Coco’s pet kitchen is delivered fresh (not frozen) so it must be refrigerated or put in the freezer. You can keep some containers in the fridge for 4-5 days after delivery and store the rest in the freezer. Follow the same guidelines as you would for your own food.
How do I transition to fresh food?
As this may be your pet’s first introduction to preservative-free, chemical-free food, even though your fur baby may lick the bowl clean, we suggest that you go slow to allow your pet to adjust to natural food. Think of it as a detox. Once transitioned you will see the benefits of real food.
We suggest that you transition by blending the fresh food with your existing food, gradually increasing the proportion of fresh, high-quality food in the meal. It should take about 5 to 10 days to complete the transition from a processed diet to a Coco’s Pet Kitchen fresh, high quality diet depending on your pet’s age and sensitivity. The following table provides a suggested guideline:
How does Coco’s Pet Kitchen subscription plan work?
We are a subscription service that delivers ready to serve fresh cooked meals. Your fur baby order is automatically shipped every 2 weeks which makes life easier for you. Based on your postal code we will let you know the day that we will be cooking and delivering same day.
Can I skip, pause, change or cancel at any time?
Absolutely! You can e mail us at firstname.lastname@example.org before our weekly cut off (Thursdays at 12:00 pm).
What if my dog does not like it?
Fur babies are usually so enthusiastic about our meals that they gobble them up and lick the design off the bowl. However, no two dogs are alike and we want you and your fur baby to be satisfied. That is why we make our 2-week trial offer. Contact us and we will work together to see how we can help your fur baby adjust.
How do I know how much to feed my dog?
How do I change my order mix and size?
Log into My Account and click on edit Subscriptions
How do I order for multiple Fur babies?
On the shopping cart you have the option at the bottom of the page to increase the # of subscriptions.
Where does Coco’s Pet Kitchen deliver?
We currently deliver to the cities of Vaughan, Richmond Hill, Thornhill and Markham for a flat $8 shipping rate and within parts of the Greater Toronto Area for a flat rate of $10 or $12.
If your postal code is not accepted by our system it doesn’t mean we wouldn’t deliver to you. Please contact us to place your order at 365-597-COCO (2626) or by emailing us at email@example.com.
If you enter an order that attracts a non-standard shipping rate, we will confirm your acceptance before filling your order.