Privacy Policy

Our Commitment

Last updated: November 1, 2019

Coco’s Pet Kitchen (“us”, “we”, or “our”) operates (the “Website”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of our Website and Services. By using the Website, directly communicating with us, or purchasing our services, you agree to the collection and use of information in accordance with this policy.

  1. Definitions. 
  • “Service” and “Services” refer to any service offered by Coco’s Pet Kitchen including this website and the offering of a Subscription Plan.
  • “Subscriber” is a person who has subscribed to a Subscription Plan.
  • “Subscription Plan” refers to a contract between Coco’s Pet Kitchen and its customer requiring Coco’s Pet Kitchen to continually provide the customer with a specified number and types of meals at a specified interval and requiring the customer to pay Coco’s Pet Kitchen’s associated fees which Coco’s Pet Kitchen will charge the customer at a specified interval.
  • “Terms and Conditions of Service” and “Agreement” refer to this document and the terms, conditions and descriptions contained herein.
  • “Website” refers to this website, any of its content, or any and all services offered herein.
  • Throughoutthis Privacy Policy, the terms “we”, “us” and “our” refer to Coco’s Pet Kitchen.
  1. Information Collection Use and Sharing.

While using our Website, we may ask you to provide us with certain personal information that we can use to identify you and contact you about our Services you have expressed an interest in or which may be of interest to you. This personal information may include, but is not limited to your name, email address, pet’s name and other information about your pet. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders and if we have trouble processing an order, we’ll use personal information we have on file to contact you.

We are the sole owners of the information which we collect using our Website or which you otherwise submit to us. We only have access to and collect information that you voluntarily give to us. We will not sell or rent this information to anyone. If you contact us, we will use your information to respond to you. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your purchase request. To this end, we use an outside shipping company to ship orders, a credit card processing company to bill users for goods and services and we may also work with one or more third party vendors to provide goods or services sold through our Website. These parties are not allowed to use personally identifiable information except for the purpose of providing these services and do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

  1. Log Data

Like many site operators, we collect information that your browser sends whenever you visit our website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, pages of our Site that you visit, time and date of your visit, time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this; however the data provided to or used by such third party service is not personally-identifiable.

  1. Links to Other Sites

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

  1. Communications

If you make use of our Services, we will continue to contact you as necessary in regard to the maintenance of your Subscription, payments for services and to alert you to any changes to our Services, Terms and Conditions of Service or this Privacy Policy which may affect you.

Unless you ask us not to, we may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information. From time-to-time we may also request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information.  Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Our primary method of communication will be email; however we may also communicate using regular postal mail or by telephone. We may also communicate with you by posting information on our website.

You may contact us via the email address or phone number given on our website to opt out of any future contacts from us or to express any concern you have about our use of your data.

You may see what data we have about you, change/correct or delete any data we have about you by accessing your online account through our Website, or by contacting us directly. 

  1. Cookies

Like many sites, we may “cookies” to collect information. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive to help us improve your access to our site and identify repeat visitors to our site.  For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

Some of our business partners may use cookies on our site (for example, advertisers); however, we have no access to or control over these cookies.

  1. Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

  1. Changes To This Privacy Policy

This Privacy Policy is effective as of November 1, 2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If you have any questions about this Privacy Policy, please contact us.

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